Services
Five stages, from first research to a product that keeps getting better. Use all five, or bring us in exactly where you need us.
01
Discover · UX research
We interview your users, watch them work and test early ideas, so your next decision rests on evidence.
You get
Research plan · Interviews and field studies · Usability testing · Insight report
Best for
New products, big redesigns, or teams that can’t agree.
02
Define · Service design and strategy
We map the whole experience, front stage and back, then turn what we learn into a plan everyone can sign off.
You get
Personas · Journey maps · Service blueprints · Requirements (FRS) and roadmap
Best for
Services with many steps, many teams or many types of user.
03
Design · Product and UX/UI design
Wireframes, prototypes and polished UI in Figma, tested with real users and built on a design system your team can reuse.
You get
Information architecture · Prototypes · UI design · Design system · Accessibility review
Best for
Websites, web apps and dashboards that have to work for everyone.
04
Deliver · Build, from Figma to live
We build fast, accessible sites and apps that are easy to edit, then hand over properly so your team can run them without us.
You get
Responsive build · CMS setup · QA and accessibility checks · Editor training and handover docs
Built on
Webflow · Framer · Shopify · Next.js with Sanity CMS, hosted on Vercel or Cloudflare
Best for
Agencies with designs ready to build, and teams replacing a tired website.
05
Drive · Optimise and support
We track how people use what we built, fix friction and test improvements. Small changes, steady gains.
You get
Analytics setup · Usability reviews · Improvement backlog · Monthly support
Best for
Live products that should convert more, or frustrate less.
Responsible AI
Here’s exactly how we use AI, and where we draw the line.
Promise 01
No AI output reaches you or your users until someone on our team has reviewed it.
Promise 02
Confidential briefs, code and strategy never go into public AI tools.
Promise 03
We anonymise research data before any AI tool sees it, and handle personal data in line with Malaysia’s PDPA. [Confirm wording]
Promise 04
We only use AI tools whose business terms keep your data out of model training. [Confirm tool list]
Promise 05
Choose how much AI your project uses, from fully assisted to none at all. We’ll always tell you where it was used.
A clear scope, timeline and price. Best for launches and redesigns.
Our researchers, designers or developers join your team for as long as you need.
We deliver under your agency’s name, to your standards.
Set hours each month for ongoing design, build and improvements.
Happily, and before you share anything sensitive. Just tick the NDA box on our contact form.
Yes. We follow your process, use your tools and stay behind the scenes. Your client sees one team: yours. [Confirm offer]
For routine work like transcribing, sorting research and drafting code. A person reviews every output, and every build passes human code, security and accessibility checks.
It depends on who will edit it, what it needs to do and your budget. We’ll walk you through the trade-offs before you commit.
A focused marketing site usually takes [4–8 weeks]. Research-led products take longer. Your proposal will show a clear timeline.
We train your team, hand over the documentation and stay on call. Many partners keep us on a monthly retainer to keep improving.
Tell us your goal and we’ll suggest the right starting point. No hard sell.
